Why agent handoffs matter more than model choice
A practical guide to ownership, context boundaries, and the moments where automated work needs a human decision.
NORLA ACADEMY / RESOURCE DETAILS
Make one recurring report understandable by documenting its source, row meaning, metric definitions and known limitations.
Final project: A two-page data contract, field dictionary and pre-report quality checklist.
These notes describe the scope. Saving a selection does not provision a system or collect payment.
Inspect the export before interpreting totals. Determine whether each row represents an event, order, customer, campaign or reporting period. A customer repeated across several events is not necessarily a duplicate, but the same distinction affects every count built from the file.
Record the source, extraction time, filters and stable identifiers. Include a short example of what one row means so another operator can use the data without reconstructing your assumptions.
Practice: Annotate five rows and identify the fields needed to distinguish legitimate repeats from accidental duplicates.
Keep: A grain statement and source record.
Practice brief: Marketing and operations use the same word, revenue, for different measures in a weekly report. Build the course's two-page data contract, field dictionary, and quality checklist. The exercise resolves the reporting interface while preserving source differences that need an owner decision or an explicit limitation.
NORLA EDITORIAL / FIELD NOTES
Working methods, decisions to document, and useful questions to take into your next project.
A practical guide to ownership, context boundaries, and the moments where automated work needs a human decision.
Clear scopes, visible sellers, useful evaluations, and orders that remain understandable after purchase.
How cohort learning, templates, practice, and peer feedback make agent skills durable inside a marketing team.