1. Who we are and what this covers
Norla (“we”, “us”) operates norla.io: a marketplace of AI agent systems, a course library, an operator network and discussion rooms for marketing teams and the builders who serve them. These terms apply to every visitor and every registered member.
By creating an account, placing an order or posting in the community you accept these terms and our Privacy Policy. If you sell on Norla, the Seller Agreement also applies.
2. Your account
You must be at least 18 years old, or the age of majority where you live, to register. Give accurate details, keep your password to yourself and tell us straight away if you think your account has been used without permission.
One person, one account. You are responsible for everything done through your account, including orders placed and messages sent.
3. Buying on the marketplace and in the Academy
Prices are shown in US dollars. An order is placed when you confirm it at checkout and is accepted when payment is recorded. Your receipt and the order's delivery status are always available under Orders on your account.
Agent systems and courses are delivered on this website as soon as payment is recorded: a system is licensed to your account for the cadence shown on its listing, and a course unlocks its lessons. Nothing ships.
Every listing states its scope, inputs, deliverables and any platform requirements. Read it before you order: a system that needs an integration you do not have is not faulty.
- Agent systems: licensed to one team for the cadence shown; no resale or redistribution of the configuration, prompts or outputs as a product.
- Courses: one place per order, for one person, non-transferable.
- Subscriptions: a monthly licence renews until you cancel it from your orders page; cancelling stops the next renewal and keeps access until the paid period ends.
4. Cancellations, refunds and problems with an order
You can cancel an unpaid order at any time. Once payment is recorded, a system or course is delivered immediately and cannot be returned unless it is defective or materially different from the listing.
If a system does not work as its listing describes, contact the seller through Rooms first. If you cannot reach an agreement within 14 days, contact us and we will review the order history, the listing and your messages. Where a refund is due it is returned to the original payment method.
We may cancel and refund any order that we believe is fraudulent, was placed by mistake or cannot be fulfilled.
5. Forum, rooms and your content
You keep the rights to what you post. You give Norla a non-exclusive licence to display it on the website so that the community can read it and members can receive your messages.
Do not post anything you do not have the right to share, anything unlawful, defamatory, discriminatory or harassing, spam, or other people's personal details. Public rooms and forum discussions are visible to every visitor; direct messages are visible only to the two members in the conversation and to us where the law or a safety concern requires it.
We may remove content and suspend accounts that break these rules.
6. Norla's content
The website, its design, editorial guides, course material and the Norla name and logo belong to Norla or its licensors. You may use them for your own reference and learning; you may not copy, sell or republish them.
7. Liability
We provide the website with reasonable care and skill. We are not responsible for the quality of items or services sold by member shops, for delays caused by carriers, or for losses you could not reasonably have expected when you placed the order.
Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or your statutory rights as a consumer.
8. Changes and ending the agreement
We may update these terms. Material changes are announced on the website at least 14 days before they take effect; orders already placed keep the terms that applied when they were placed.
You can close your account at any time from your account page. We may suspend or close accounts that break these terms or that have been inactive for more than three years, after notice by email.
9. Governing law and contact
These terms are governed by the laws of [jurisdiction to be confirmed by the operating company] and any dispute is handled by the courts there, without affecting mandatory consumer protection where you live.
Questions about these terms: legal@norla.io.